How to get your Itemised Billing

Service Provider:

Getting your Cell C bills:

Online:

Step 1: Input your cellphone number where it says request your password

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Step 2: Input your cellphone number again, along with the given verification code

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Step 3: Choose whether you want to receive your password via SMS or email

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Step 4: A temporary password will be sent to you, which you must use to login with

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Step 5: After login you will be prompted to change to a permanent password of your choosing

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Step 6: Now click on ‘Account overview’ to be taken to your account home page

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Step 7: Click on the ‘Invoices’ Tab under ‘My Account History’, on the left hand menu

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Step 8: You will be taken to the ‘Invoice Query’ page where you will be able to select the months for which you would like to download an invoice that comes with the itemised usage records

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Step 9: Select the most recent month/s and then click ‘VIEW’ and the PDF file will download automatically.

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Once you have downloaded all the bills that you want us to work our magic on, you’re readyto upload them to Tariffic and find your perfect package. If you have any questions, try the live chat or you can call us on 0861 000 820

By email:

If you’re currently receiving your bills via email, then you’ll know they come encrypted, which is a bit of a mission and it requires a special application to open and view your bills.

It’s even more of a mission to actually download the right bills in the right format so if you currently pay for and receive itemised billing then rather go online and download your bills straight from your Cell C portal. You can register for free and get your bills really easily.

Check out the tab above for instructions on how to download your bills.

If you’re determined to do it the hard way or can only access your bills via email then here’s how to view and download your bills:

Step 1: Open the email and click on the link to install the Striata reader – follow the instructions to install

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Step 2: After installing the reader, you will be able to click on and open the .emc file attached to the email that says Statement.emc

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Step 3: Your bills will open in your web browser, using the Striata reader

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Step 4: Click on Tax Invoice to see your invoice

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Step 5: Click on Itemised Billing to view your detailed call, SMS and data usage

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Step 7: Scroll down and click on download to download the itemised billing in .csv format

You’re now ready to upload your bills and find the perfect package!

Note: If you’re uploading multiple months of billing to Tariffic then you’ll need to do this for all the months you want to upload. Please make sure you don’t forget to give us both the invoice that you saved as a PDF as well as the itemised billing that you downloaded in .csv.

In the mail:

Unfortunately Tariffic doesn’t work with hard copy paper bills, so if you’re currently receiving yours in the post, you’re going to need to go online and download them in PDF from your Cell C portal. Don’t worry its really easy to do and absolutely free.

Check out the first tab for instructions on how to download your bills from Cell C’s online portal.

I don’t pay for itemised billing, so now what?

Do you only get a monthly statement and invoice from Cell C because you don’t pay to receive the itemised billing that contains the detailed records of all the calls you make, SMSs you send and data you use?

If this is the case then don’t worry, all you need to do is contact Cell C’s customer care on 084 140, get hold of an operator and request your last 3 months of itemised billing be emailed to you. Cell C will charge you for each month requested and add the cost to the next month’s invoice.

Make sure whoever you’re speaking to understands that you do not want to activate itemised billing and continue paying for it every month - you only want it for the last three months.

Click here to see how to view and download Cell C bills sent to you via email.